Abstract: This systematic review investigates the impact of work-life balance (WLB) policies on employee engagement and job satisfaction within the telecom sector, a high-pressure industry marked by demanding schedules and continuous connectivity. A comprehensive literature search following PRISMA guidelines was conducted across Scopus, Google Scholar, and Consensus databases, resulting in the selection of twelve peer-reviewed empirical studies relevant to WLB outcomes in telecom and similar service sectors. Thematic synthesis revealed five core categories of WLB practices with consistent positive effects, including flexible scheduling, supportive leadership, and formalized leave policies, all shown to reduce burnout and improve morale. The review also highlighted the mediating influence of organizational culture and gender, as well as the challenge of digital overconnectivity. Practical implications emphasize the need for telecom companies to integrate WLB as a strategic priority through flexible work arrangements, inclusive leadership, mental health support, and responsive feedback systems. The study contributes original value by providing a sector-specific synthesis of WLB outcomes, offering both theoretical insights and practical guidance to improve employee wellbeing, engagement, and retention in dynamic, high-demand environments.

Keywords: Work-life balance, employee engagement, job satisfaction, telecom, flexible work, retention, wellbeing.